• Why do I need to register to use Pricecharts.com?
• Why do I need a user name and password?
• Which services will I be able to access once I have registered for Pricecharts.com?
• How can I use my Pricecharts.com account from more than one computer?
• I keep getting JavaScript errors – what should I do?

• What will you do with the information I give you? Can I be certain that you won't share that information with any other individual or organization?

• What are cookies, and why does Pricecharts.com use them?
• Why does Pricecharts.com keep asking me to accept cookies?
• How do I manage my cookies?

• What do I do if I have registered for Pricecharts.com but I am not recognized as a member?
• My email address has changed – what do I need to do?
• How do I change my password?
• How do I change my user I.D.?
• What do I do if I've forgotten my user I.D. or password?
• Do I need to sign-off of Pricecharts.com when I'm finished using the site?
• How do I cancel my subscription to Pricecharts.com?
• Is there a refund policy?

• Where do I direct other questions, problems, or feedback?
• How do I print a page, such as a chart, from the Pricecharts.com web site?
• When I view a chart, it does not display current data. Why? And how do I correct this problem?
• How do I empty the "Temporary Internet Files" or "Cache" directory of my browser?
• How do I stop my browser from ever displaying old versions of pages?

(Please see "Subscription Levels and Pricing" and "Web Site Content Descriptions" for a full description of web site resources, services, and pricing.)

Subscription Level	Content
Gold	All content at site.
Gold Plus	All content at site, plus a biweekly Commodity Price Chart subscription.
Print Plus	With any current Commodity Price Chart subscription, subscriber can have access to all content at web site (for an additional charge).

The following Premium Packages may be purchased separately (without a subscription), or added to your Subscription Level for a small additional monthly charge:

Premium Package	Content
Trends in Futures	Current product as available.

If you choose not to register with Pricecharts.com, you can still access those portions of Pricecharts.com that do not require registration.

Like many web sites today, Pricecharts.com uses cookies to identify users and track their movements through the site. Specifically, cookies perform the following functions:

• Identification. A number of areas within Pricecharts.com require that content be displayed according to your subscription level. In such cases, Pricecharts.com needs to know who you are. If this site didn't use cookies, you would have to sign in (with your user I.D. and password) each time you accessed a new page.
• Tracking. Because each web page is unique, a service must use cookies to track your status as you move from page to page.

• Communicator 4. On your task bar, click Edit, then Preferences, then Advanced. Choose the Accept All Cookies option in the box labeled Cookies.
• Navigator 3. On your task bar, click Options, then Network Preferences, then Protocols. Unclick the checkbox for Show Alert before Accept All Cookies.
• Microsoft Internet Explorer 4. Choose View, then Internet Options. Click the Advanced tab, scroll down to the yellow exclamation icon next to Cookies, and choose Accept All Cookies.

If you're using Internet Explorer 4 you can go about finding your cookie file in the following way: On your Explorer task bar, click View, then Internet Options. Under the General (default) tab, click Settings, then View Files.

• Your name
• Browser version (if applicable)
• Operating system and version (if applicable)
• Title at top of page in question (if applicable)
• URL of page in question (if applicable)
• Your question, comment, or problem

For all other browsers, you must access print capabilities through the FILE menu. To print the content within the main window (or frame) of the site, you must:

1. Click anywhere within the window (frame) that you wish to print. This will select the frame.
   
2. Then:
   
   • If you are using the Netscape browser, select "Print Frame" from the FILE menu. When the Print dialogue box pops up, click "OK".
     
   • If you are using the Internet Explorer browser, select "Print" from the FILE menu. When the Print dialogue box pops up, choose the option for "Only the Selected Frame", then click "OK".

To correct this problem, you need to force your browser to download the updated version of the page so that the current chart will display:

• If you are using Internet Explorer, right-click anywhere within the chart window to select the frame and cause a pop-up menu to appear. From the list of options on this menu, click on REFRESH. This should cause the page to reload and display the updated chart.

• If you are using Netscape, right-click anywhere within the chart window to select the frame and cause a pop-up menu to appear. From the list of options on this menu, click on RELOAD FRAME. This should cause the page to reload and display the updated chart.

    Delete Temporary Internet Files for Netscape

1. Open your browser.
2. Click on the EDIT menu.
3. Select "Preferences".
4. The "Preferences" pop-up window will appear. From contents list on the left, select "Advanced" by clicking on the + sign next to it.
5. Click on "Cache".
6. Click on the "Clear Memory Cache" button.
7. Click on the "Clear Disk Cache" button.
8. Exit your browser, then reopen and try accessing the site again.

    Delete Temporary Internet Files IE 5.0

1. Open your browser.
2. Click on the TOOLS menu.
3. Click on the "Internet Options" feature.
4. A pop-up window will open, displaying browser options. Under the "Temporary Internet Files" option click on the button that says "Delete Files ...".
5. Below this, there is another option for "History". Click the button that says "Clear History".
6. Exit your browser, then reopen and try accessing the site again.

    Delete Temporary Internet Files IE 4.0

1. Open your browser.
2. Click on the VIEW menu.
3. Click on the "Internet Options" feature.
4. A pop-up window will open, displaying browser options. Under the "Temporary Internet Files" option click on the button that says "Delete Files ...".
5. Below this, there is another option for "History". Click the button that says "Clear History".
6. Exit your browser, then reopen and try accessing the site again.

    Delete Temporary Internet Files for AOL

1. Open your browser.
2. Click on "My AOL".
3. Select "Preferences".
4. Then select "WWW".
5. Delete your temporary Internet files, then clear your history files.
6. Exit AOL, then reopen and try accessing the site again.

    Delete Temporary Internet Files for AOL 6.0

1. Open your browser.
2. Click on AOL SETTINGS.
3. Select "Preferences".
4. Then select "Organization".
5. Select "Internet Properties".
6. Select "WWW".
7. Delete your temporary Internet files, then clear your history files.
8. Exit AOL, then reopen and try accessing the site again.

    For Netscape Users:

1. Select EDIT at the top bar of your browser then "Preferences".
2. In the "Preferences" menu open up 'Advanced' then select 'Cache'.
3. On the Cache Page under "Document in cache is compared to document on network".
4. Select "Every Time".
5. Click OK.

    For Internet Explorer Users:

1. Look for "Internet Options" under "Edit" or "Tools".
2. Under the General Tab, you will see a "Temporary Internet Files" section.
3. Select "Settings".
4. Look underneath "Check for newer versions of stored pages".
5. Select "Every Visit to the page".
6. Click OK.